Cancellations

A polite request from us to you. If you cannot attend your appointment, please let us know. We are then able to offer that appointment to another patient.

How To Cancel

If we hold your mobile phone number on your patient record, you will often receive a text message reminding you of your appointment. The simplest way to cancel your appointment is just to click on the cancel option in that text message.

You can also phone the surgery and inform us that you wish to cancel your appointment. Please call us on 01709 375500. Our line is available 24 hrs a day.

We understand that on occasion, patients may forget, or for other reasons, are not be able to cancel their appointments in good time. We will therefore write to you, reminding you of our procedures for cancellation, and requesting that you ensure you attend all future appointments. Where patients continue to miss multiple appointments, the decision may be taken to remove you from our patient list. You will always be contacted by letter of our intention to remove you from our patient list, so that you have the opportunity to appeal the decision.

Remember – every appointment you don’t attend, denies another patient an opportunity to seek medical help. It costs the NHS money and uses up valuable resources. Help your NHS by cancelling your appointments with as much notice as possible!