Appointments
Who do I see?
Routine appointments
All appointments are booked in relation to clinical need. Our staff may ask for details of your symptoms to help identify the most appropriate person for you to see. We have a range of appointments available across our multidisciplinary team and our staff will signpost you to the most clinically relevant person.
We will try always to accommodate the GP of your choice though the GP may be unavailable.
Appointments are also available on the NHS APP.
The fastest way to make an appointment is through our online patient request portal.
Patients are still able to contact the Surgery by phone on 01709 375500.
Patients can book appointments throughout the day and patients are encouraged to call at any time our phone lines are open – there is no requirement to call at 8am as soon as our phone lines are open. Patients will experience shorter waiting times by calling after 9am
If for any reason we have to cancel your appointment we will try to let you know in good time, if we have to cancel at short notice we will ring or text you to advise you. To help us contact you in situations like this please ensure your home and mobile phone numbers are up to date on our system. Thank you
If you would like us to remind you of future appointments please make sure we have your current mobile number on our system, you should then receive a message the day before reminding you of your appointment time. This message will give you the option to cancel to ensure appointments aren’t wasted if you no longer need them.
Telephone Triage
Not every patient needs to be seen for their condition, sometimes a telephone call from the appropriate clinician will be sufficient.
If you think your problem can be resolved over the phone, discuss it first with our receptionists and they will guide you to the most suitable appointment.
Chaperones
Chaperoning is the process of having a third person present during an examination or procedure. This is to provide support to the patient during their consultation as well as protecting the doctor/nurse against any allegations of improper behaviour during their consultation.
Here at the practice we are able to offer our patients with a trained chaperone at the patients request.
Please ask at reception or the clinician you are seeing if you would like a chaperone present during your consultation.
Cancelling your appointment
A polite request from us to you. If you cannot attend your appointment, please let us know. We are then able to offer that appointment to another patient.
How To Cancel
If we hold your mobile phone number on your patient record, you will often receive a text message reminding you of your appointment. The simplest way to cancel your appointment is just to click on the cancel option in that text message.
You can also phone the surgery and inform us that you wish to cancel your appointment. Please call us on 01709 375500. Our cancellations line is available 24 hrs a day.
We understand that on occasion, patients may forget, or for other reasons, are not able to cancel their appointments in good time. We will therefore write to you, reminding you of our procedures for cancellation, and requesting that you ensure you attend all future appointments. Where patients continue to miss multiple appointments, the decision may be taken to remove you from our patient list. You will always be contacted by letter of our intention to remove you from our patient list, so that you have the opportunity to appeal the decision.
Remember – every appointment you don’t attend, denies another patient an opportunity to seek medical help. It costs the NHS money and uses up valuable resources. Help your NHS by cancelling your appointments with as much notice as possible!
Extended Hours Appointments
We want to make healthcare accessible to all our patients. We can offer our patients extended hours appointments on evenings, but it is important to note these are not held at St Ann’s Medical Centre. Patients will need to make their own arrangements for travel to these appointments.
These appointments are for routine care only and are bookable only in advance and not on the day. Locum doctors work at these practices so patients cannot request to see a specific doctor.
Evening Appointments
Appointments are available for our patients to book on weekdays from 6:30pm to 8:30pm
These are not held at St Ann’s Medical Centre but are held at:
Valley Health Centre, Dalton
Highthorn Road, Kilnhurst
Broom Lane Medical Centre, Rotherham
Weekend Appointments
There are routine appointments available on Saturday and Sunday mornings.
These are held at:
Saturday morning – Dinnington New Street
Sunday morning – Broom Lane Medical Centre
Other sites may be used as available.
To book weekend and evening appointments please contact our reception team on 01709 375500
Home Visits
If possible please try to telephone reception before 10:00 if you require a home visit.
A clinician may phone you back as it may be that your problem can be dealt with by telephone advice.
Visits will normally be made between 11:00 and 14:00, after morning surgery but before their afternoon surgery.
House visits are only usually available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Home visits may be carried out by colleagues from across the Rotherham extended access team.
