Contact the practice
St. Anns Medical Centre
Rotherham Health Village
Doncaster Gate
Rotherham
South Yorkshire
S65 1DA
Telephone: 01709 375500
Out of Hours: 111
Email: stannsreception.c87005@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Telephoning
If telephoning the surgery outside normal surgery hours, you will hear a message informing you that we are closed and that you need to hang up and redial 111 to be connected.
Urgent Care Centre
The Urgent and Emergency Care Centre is located on B Level of Rotherham Hospital. The centre has a dedicated external entrance and is clearly signposted.
What is the Urgent and Emergency Care Centre for?
The centre will treat anyone with an urgent or emergency care need.
An urgent care need is something which needs immediate care but isn’t life or limb threatening, such as broken bones, burns and scalds, wounds and minor illnesses including fever, infections and rashes.
If people are unsure of where to go, there are a range of healthcare professionals who are able to advise the best course of treatment including pharmacists, GPs and the NHS 111 service.
NHS 111
In the case of urgent need when the practice is closed you can call NHS 111 (111). Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Physical accessibility
Parking
Please note that the car park has a parking enforcement agency in operation to manage our patient car parking facility.
If patients/visitors are attending the practice and are parked longer than 2 hours or return within a 2 hour timeframe, then please provide reception with your vehicle registration number to avoid any penalty notices being issued.
How to make a complaint
If you have any complaint or concern about the service that you have received from the doctors or staff working for this practice you are entitled to ask for an explanation. We operate an in-house complaint procedure to deal with your complaint however the procedure does not deal with matters of legal liability or compensation.
We welcome any comments, compliments, concerns and complaints we believe that these provide the opportunity to tell us:
- What is working
- Identify potential service problems
- Identify risks and prevent them from getting worse
- Highlight opportunities for staff improvement
- Provide us with information we need to review our services and procedures effectively
This procedure does not affect your right to make a formal complaint to Rotherham Health Watch if you so wish, nor does it affect your right to seek compensation in law.
Your complaint will be addressed to the Practice Manager who will ensure that it is investigated thoroughly and as speedily as possible. The complaint will be acknowledged within 3 working days and we will attempt to finalise the complaint as quickly as possible. If, for some reason a response is likely to take more than six months the case will be reviewed and you will be notified in writing with an explanation for the delay.
On receipt your complaint will be investigated by someone within the Practice. It is likely that as a first step, the investigator will contact you directly to ensure that they fully understand your complaint. The investigator will then interview appropriate members of the practice staff and may inspect relevant documents and medical information.
A finalised report will be produced and signed off by a responsible person within the organisation. This will include the conclusion of the investigation and any organisational learning where applicable. Additionally if you are not happy and wish to progress the complaint further you will be given assistance on how to do this.
The Practice must ensure strict adherence to the rules of confidentiality. We are unable to provide confidential information without the appropriate authority.
To download a complaints form please Click Here.
