Appointments and Access at St Ann's Medical Centre
As a practice we try to offer a range of appointments to ensure that patients see the right person at the right time dependent on their health needs. We realise that at times we may not have achieved as high a standard at this as would like however we are implementing changes to try to improve access for all patients.
In line with Rotherham Clinical Commissioning Group we have adopted Care Navigation and already many of our patients have benefited from direct appointments with physiotherapists as well as improved engagement with our pharmacy colleagues for simple medications.
We intend to widen this approach by increasing the active signposting within our reception team and we look forward to your support whilst we do this. Our reception staff members will be asking for information regarding your attendance at the practice and we would like to assure you that this is purely to aid direction of your appointment. All staff members within the practice are covered by the NHS guidelines on confidentiality in the same way as our Doctors.
We hope you see this improvement in our appointments system and continue to support our staff in ensuring your attendances are with the right clinician.
As usual you can help with our appointment demand by cancelling any appointments no longer required.
Dr Price (31st August 2017)
Dr Price is leaving St Ann's after today's surgeries to move on to pastures new. We would all like to wish him good luck at his new practice
Site Update (10th August 2017)
Those who attend regularly will have noticed that contractors are working on the land at the front of the site where a new College for Higher Learning Skills is being built. To read the newsletters Click Here
Care Navigation (1st August)
From Monday 7th August St Ann's will be working with Rotherham CCG to run a Pilot called Care Navigation.
We will now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.
Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.
For example, we often get calls that can be dealt with by a physiotherapist, the pharmacist, sometimes even the secretaries, that you may not be aware of if you haven’t visited the practice in a while.
By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.
Agencies involved in this pilot are:
- Talking therapies (councellors etc)
- Contraception and Sexual Health
- Smoking Cessation
It would help the team to help you if you were to inform the receptionist why you need an appointment to see a GP.
Dr Froggatt (1st August)
We would like to welcome Dr Froggatt to the practice. Dr Froggatt is a female GP and will be working with us for 2 days per week.
Dr Waheed, Dr Evans, Dr Wakaas (1st August)
Dr Waheed has left St Ann's to continue her training and we would like to wish her well for the future.
Dr Evans and Dr Wakaas will be joining us from the 2nd August. Dr Wakaas will be with us until February 2018, Dr Evans until August 2018.
There is a new Saturday GP Service Trial for routine pre-booked GP appointments.
It gives patients who may be unable to attend during the week access to a GP appointment.
Please speak to a receptionist who can book you an appointment, St Ann's Patients will have to attend Broom Lane for the Saturday appointments. To see the poster Click Here
For a map to Broom Lane Medical Centre, Click Here
Please note these appointments are limited and only available throughout the trial perio
Integrated Locality Pilot
St Ann's and Clifton Medical Centre's are part of an integrated Locality Pilot. This is a scheme where staff from many disciplines are based in the same building with the aim of providing more streamlined care for patients in the Community as well as facilitating earlier supported discharges from Rotherham General Hospital. For more information there are 2 videos a 4 minute short version https://www.youtube.com/watch?v=Dgs20Df1aXY and an 11 minute long version https://www.youtube.com/watch?v=e2HlhcNI1jU.
Summary Care Record
The NHS is changing how patient information is stored and shared in England, to provide better care for patients. SCRs provide healthcare professionals treating patients in different care settings with faster access to key clinical information.
For more information about the Summary Care Record click here, and for more information about the Enriched Summary Care Record click here
From October 2016 we will not accept repeat prescription requests from pharmacies or companies.
The practice is currently suffering from a high number of patients not attending for their appointments which results in longer waiting times for everyone else.
If you would like a text message reminder for your appointment please make sure we have you current mobile number recorded in your records.
If you no longer need your appointment please let us know by ringing 01709 375500, we can then offer this to someone else. Thank you