If you feel that you need an urgent appointment these must be booked by calling the surgery after 08:30 on 01709 375500. The receptionist will take your details and place you on a call back list.
At St Ann's we have a team of experienced nurse practitioner's who will call you back to assess your problem.
The nurse will then take a history and decide:
- If you need to be seen that day, some issues can wait a couple of days, some conditions can be treated by advice over the telephone or a prescription which the nurse can arrange without you needing to have an appointment.
- Who in the practice should see you? Depending on the information you give you may be offered an appointment with a nurse trained to assess and treat minor illnesses or an emergency appointment with a GP that day.
Emergency appointments are extra appointments at the end of each morning and afternoon surgery.
The triage nurse may ask you to come down as soon as possible, this is because if another patient doesn't turn up for their appointment you may be seen sooner, though you must be prepared to wait until the end of session to be seen. Whilst we try to run to time, emergencies do happen and appointments may be delayed.
If you need advice regarding Time Off Work due to your illness look at our time off work help page.